Ticketing - Helpdesk Customer User Guide
Throughout this guide, customers will discover how to navigate the platform, create and monitor tickets, and utilize the available features to efficiently address their needs and optimize their experience.
How to: access Helpdesk Platform
To access the customer support and ticketing platform within the DOME project, simply open a web ...
How to: create new account
To create a new user account, the customer should follow these steps: Open a web browser and n...
Breakdown of key features on Helpdesk main page
Here's a breakdown of the key features within the DOME Hepldesk landing page: My Tickets: View...
How to: open a new request
Creating a new ticket within the DOME project's customer support and ticketing platform is a stra...
How to: see ticket details and receive an update on request status
Once a ticket is submitted, customers can track its status, keeping them informed about the progr...
How to: respond to a Ticket
Upon reaching the complete details page within the "My Tickets" section, customers will discover ...
How to: use attributes for advanced search
To search for specific items in the Customer Care platform fill the search bar on the top of the ...
How to: access Knowledge Base
Customers can always navigate directly to the Knowledge Base when they have a query. Here, they c...
How to: manage User settings
Customers may reach out the page dedicated to User Settings by clicking on the corresponding icon...