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DOME General
Generic information about the DOME project
Web Portal Customer Guide
This category covers general inquiries about the portal, such as its features, services offered, etc.
Customer Care
Information related to the customer service facilities
Privacy & Compliance
This category covers all privacy and compliance-related interactions, such as privacy policy inquiries, reports of compliance issues, etc.
Company Onboarding Process
Test
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What is DOME
European cloud/edge services
Partners
Project Aims
Marketing
DOME Customer Support Knowledge Base - Ethics
Fundamentals for the DOME Customer Support Knowledge Base regarding Ethics. This document set the basis for the further, more detailed Ethics part of the knowledge base, which will be implemented according to the specific characteristics of DOME, as they will ...
Web Portal Customer Guide
Knowledgebase - Guidelines for Content upload on the DOME Project Knowledge Base
Ticketing - Helpdesk Customer User Guide
Throughout this guide, customers will discover how to navigate the platform, create and monitor tickets, and utilize the available features to efficiently address their needs and optimize their experience.
Navigating the Knowledgebase
Customer helpline
How to: deploy a new component in the DOME architecture
Customer Care Analytics Dashboard
Catalog sorting and search functionalities
Link to portal
Integration Guide
Company Onboarding process guide for Cloud Service Providers (CSP)
This documents walks the Cloud Service Providers through the journey of creating an operating account in the DOME Marketplace.
DOME Digital Wallet User Guide
Guide to use the DOME Digital Wallet.
Credential Issuer User Guide
Guide to use the DOME Digital Issuer.
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Distributed components
Components that need to be operated by a federated participant.
Authentication
Onboarding Guidelines
LEAR appointment form - practical considerations
LEAR appointment revocation
This Chapter explains how to revoke the appointment of a LEAR within the DOME Marketplace
Consortium Partners
Representing all possible roles in the value chain of a cloud marketplace. ENGINEERING INGEGNERIA INFORMATICA https://www.eng.it/en/ ENG is the Digital Transformation Company leader in Italy and expanding its global footprint. ENG has...
Project Aims and Benefits
Project Aims The aim of DOME to support businesses and public organisations digital transformation making available a catalogue of cloud-to-edge offerings in Europe. INFRASTRUCTURE Deployment of a customer-oriented and user-friendly marketplace ...
Bifold_url
https://drive.google.com/file/d/1xu5fvMBB-ExhJ4eXen3krONUC7nbrEmv/view?usp=drive_link
Factsheet_url
https://drive.google.com/file/d/1zmip5GrbGQDxKlLbHT4pXde9A1eREw8Z/view?usp=drive_link
Federated Marketplace Ecosystem_url
https://drive.google.com/file/d/1jHsbEzgxIPQv6nibj2jOjaPOTNbbIePV/view?usp=drive_link
Value Proposition_url
https://drive.google.com/file/d/1aoXbwJjMe1dFJ85kc-dgT-9OYecWgXk-/view?usp=drive_link
How to: see ticket details and receive an update on request status
Once a ticket is submitted, customers can track its status, keeping them informed about the progress of their request. By clicking on a ticket from the list in the "Overviews" section, the user access to the specific details page. To view the details of a spec...
How to: open a new request
Creating a new ticket within the DOME project's customer support and ticketing platform is a straightforward process that allows customers to swiftly communicate their inquiries or report issues. Customers should follow these steps to initiate a new ticket: ...
How to: create new account
To create a new user account, the customer should follow these steps: Open a web browser and navigate to the URL: https://ticketing.dome-marketplace-dev.org/ Look for "Register as a new user" option at the bottom of the login page, as you can see from the...
How to: access Helpdesk Platform
To access the customer support and ticketing platform within the DOME project, simply open a web browser and navigate to the following address: https://ticketing.dome-marketplace-dev.org/
Breakdown of key features on Helpdesk main page
Here's a breakdown of the key features within the DOME Hepldesk landing page: My Tickets: View a list of all your submitted tickets, with their status, priority, and last update. My Organization Tickets: View a list of all tickets by users belonging to sam...
How to: access Knowledge Base
Customers can always navigate directly to the Knowledge Base when they have a query. Here, they can search through existing explanatory texts, guides, and checklists.?? Customers can directly access the Knowledge Base by clicking on the "Knowledge Base" butto...
How to: respond to a Ticket
Upon reaching the complete details page within the "My Tickets" section, customers will discover the "Add Comment" text-box located at the bottom. By clicking on it, the customer is allowed to either attach comments (i) or files (ii). In the "Activity" sectio...
How to: manage User settings
Customers may reach out the page dedicated to User Settings by clicking on the corresponding icon (see red square in the screenshot below) at the bottom left of the main navigation menu and selecting "Profile" option. By clicking on the corresponding opti...
Introduction
This document provides a detailed guide for the DOME project partners on how to insert the documentation created into the Bookstack platform, used for managing the project's knowledge base. Dictionary of Terms Before proceeding with the description of the pr...
Procedure for Document Insertion
The procedure for inserting documents into the KB platform is as follows: Accessing the Platform Access the KB platform using the provided credentials. Ensure you have the necessary permissions to add or modify content. Identifying the Correct ...
Books and Pages actions
Book Actions Edit and Delete will respectively let you edit the details of the book, or delete it.Copy will copy the entirety of the book, without things like permissions, a warning detailing this, will be displayed.Sort, will let you move the contents of the...
Linking external contents
If for some reasons, you want to link to a document, already present somewhere else, without recreating its content here, that can be done using the link feature found here while editing a page: Rules for linking Linking of external content may be done o...
Knowledgebase Sections
Upon login, the user gets directed to the 'Shelves' area of the knowledgebase.These are the categories of the contents that we set up in place to divide all the documentations in logical containers, categorized by area of interest. The categories that are...
Changing the shelves visualization
On the right side of the page, there is a button called either "List view" or "Grid View", clicking it will let you toggle between the two formats. A note on the use of the List View, is that will intutively show the books contained in each section, witho...