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Ethics by design

DOME Customer Support Knowledge Base - ...

Historical and Theoretical overview The Ethics by Design approach will be used throughout DOME i...

Updated 6 months ago by Roberto Ciriello

How to: submit an order

Web Portal Customer Guide

Select desired products and add them to your online cart. Proceed to checkout. Enter informatio...

Updated 6 months ago by Andrea Manfrinato

A cloud/edge ecosystem

European cloud/edge services

DOME's ambition is to create collaborative ecosystems that will support the market by achieving t...

Updated 6 months ago by Roberto Ciriello

Key assets: Sovereignty, trust and reputation

What is DOME

Satisfying the EU market requirements, the DOME service catalogue quality will ensure its reputat...

DOME - Distributed Open Marketplace for Cloud and Edge Services in Europe

What is DOME

With this aim, the first call of the Digital Europe Programme (DIGITAL-2021-CLOUD-AI-01) pressed ...

Policy context: supporting cloud-to-edge infrastructure and services in Europe

What is DOME

Cloud computing is identified as a central piece of Europe’s digital future, providing European b...

Introduction

What is DOME

A service that runs on the cloud that implements the core functionality, but it comprises devices...

How to: activate notifications

Web Portal Customer Guide

1. Access the settings or preferences section of the app, platform, or service you're using. 2. ...

How to: interrupt an active subscription

Web Portal Customer Guide

To interrupt an active subscription: 1. Log in to your account on the platform or service. 2. N...

How to: view billing information

Web Portal Customer Guide

To view billing information:   1. Log in to your account on the respective platform or service....

How to: view active subscriptions

Web Portal Customer Guide

1.     Log in to your account. 2.     Look for "Account" or "Settings." 3.     Find "Subscripti...

Registration as a Customer

Web Portal Customer Guide

Register as Customer for selected services, enter all data required for you and your organisation...

How to: contact the product provider

Web Portal Customer Guide

Find the link to the contact form or email address or chatbot icon on the website Use it to reac...

How to: view product details

Web Portal Customer Guide

To view details about a product and get its description, you need to go to a Products & Services ...

Intro

Web Portal Customer Guide

SCM - Smart City MonitorPharos Navigator = PharosN the AI, Bigdata and IoT platform supported the...

How to: use attributes for advanced search

Ticketing - Helpdesk Customer User Guide

To search for specific items in the Customer Care platform fill the search bar on the top of the ...

How to: respond to a Ticket

Ticketing - Helpdesk Customer User Guide

Upon reaching the complete details page within the "My Tickets" section, customers will discover ...

How to: access Knowledge Base

Ticketing - Helpdesk Customer User Guide

Customers can always navigate directly to the Knowledge Base when they have a query. Here, they c...

Breakdown of key features on Helpdesk main page

Ticketing - Helpdesk Customer User Guide

Here's a breakdown of the key features within the DOME Hepldesk landing page: My Tickets: View...

How to: access Helpdesk Platform

Ticketing - Helpdesk Customer User Guide

To access the customer support and ticketing platform within the DOME project, simply open a web ...