Recently Updated Pages
How to: respond to a Ticket
Upon reaching the complete details page within the "My Tickets" section, customers will discover ...
How to: access Knowledge Base
Customers can always navigate directly to the Knowledge Base when they have a query. Here, they c...
Breakdown of key features on Helpdesk main page
Here's a breakdown of the key features within the DOME Hepldesk landing page: My Tickets: View...
How to: access Helpdesk Platform
To access the customer support and ticketing platform within the DOME project, simply open a web ...
How to: create new account
To create a new user account, the customer should follow these steps: Open a web browser and n...
How to: open a new request
Creating a new ticket within the DOME project's customer support and ticketing platform is a stra...
How to: see ticket details and receive an update on request status
Once a ticket is submitted, customers can track its status, keeping them informed about the progr...
Books
Within a category, you'll find books. Books are like containers for documentation on a specif...
Changing the shelves visualization
On the right side of the page, there is a button called either "List view" or "Grid View", clicki...
Knowledgebase Sections
Upon login, the user gets directed to the 'Shelves' area of the knowledgebase.These are the c...
Linking external contents
If for some reasons, you want to link to a document, already present somewhere else, without recr...
Books and Pages actions
Book Actions Edit and Delete will respectively let you edit the details of the book, or delete i...
Procedure for Document Insertion
The procedure for inserting documents into the KB platform is as follows: Accessing the Platform...
Introduction
This document provides a detailed guide for the DOME project partners on how to insert the docume...
How to: deploy a new component in the DOME architecture
The integration pipeline serves as the backbone of the CI/CD workflow, connecting code repositori...
Open and easy to integrate
DOME will be provided as open source and will be based on open standards. The main distinctive fe...
Catalogue composition
At the core of the DOME marketplace is the DOME catalogue The DOME catalogue has been designed to...
Marketplace taxonomy
DOME can manage different types of marketplaces: ● Pure Independent Marketplaces: These ar...
A federation of European marketplaces
DOME aims to create a network of European marketplaces that work together to streamline service p...
Introduction
DOME is a marketplace that aims to provide a seamless experience by offering a single aggregated ...