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How to: create new account

Ticketing - Helpdesk Customer User Guide

To create a new user account, the customer should follow these steps: Open a web browser and n...

How to: open a new request

Ticketing - Helpdesk Customer User Guide

Creating a new ticket within the DOME project's customer support and ticketing platform is a stra...

How to: see ticket details and receive an update on request status

Ticketing - Helpdesk Customer User Guide

Once a ticket is submitted, customers can track its status, keeping them informed about the progr...

Books

Navigating the Knowledgebase

Within a category, you'll find books. Books are like containers for documentation on a specif...

Changing the shelves visualization

Navigating the Knowledgebase

On the right side of the page, there is a button called either "List view" or "Grid View", clicki...

Knowledgebase Sections

Navigating the Knowledgebase

Upon login, the user gets directed to the 'Shelves' area of the knowledgebase.These are the c...

Linking external contents

Knowledgebase - Guidelines for Content ...

If for some reasons, you want to link to a document, already present somewhere else, without recr...

Books and Pages actions

Knowledgebase - Guidelines for Content ...

Book Actions Edit and Delete will respectively let you edit the details of the book, or delete i...

Procedure for Document Insertion

Knowledgebase - Guidelines for Content ...

The procedure for inserting documents into the KB platform is as follows: Accessing the Platform...

Introduction

Knowledgebase - Guidelines for Content ...

This document provides a detailed guide for the DOME project partners on how to insert the docume...

How to: deploy a new component in the DOME architecture

How to: deploy a new component in the D...

The integration pipeline serves as the backbone of the CI/CD workflow, connecting code repositori...

Open and easy to integrate

European cloud/edge services

DOME will be provided as open source and will be based on open standards. The main distinctive fe...

Catalogue composition

European cloud/edge services

At the core of the DOME marketplace is the DOME catalogue The DOME catalogue has been designed to...

Marketplace taxonomy

European cloud/edge services

DOME can manage different types of marketplaces: ●       Pure Independent Marketplaces: These ar...

A federation of European marketplaces

European cloud/edge services

DOME aims to create a network of European marketplaces that work together to streamline service p...

Introduction

European cloud/edge services

DOME is a marketplace that aims to provide a seamless experience by offering a single aggregated ...

AI and Ethics issues in DOME

DOME Customer Support Knowledge Base - ...

AI and risk assessment – Legal approach to AI – related risks The analysis, assessment, and mana...

Ethics Management Plan

DOME Customer Support Knowledge Base - ...

Introduction – DOME Ethical aspects The DOME solution raises Ethics issues regarding three diffe...

Link to the Customer Care Analytics Dashboard

Customer Care Analytics Dashboard

Link to the development / testing dashboard : http://85.215.243.214:3000/d/edhmezwzq3nk0c/custome...

List of relevant documents and resources

DOME Customer Support Knowledge Base - ...

List of relevant documents and resources●    Ethics By Design and Ethics of Use Approaches for Ar...